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Showing posts from June, 2017

Van Mark’s Knowledge Base: Our Technical Department

During the busy construction season, a customer contacted our technical support asking for help. The customer owned an SCI48 Trim-A-Slitter™, and was slitting 12” pieces from 48” coil. Unfortunately, his 12” weren’t cutting straight. Our expert technical staff walked the customer through how to measure the alignment of the knives in relationship to the fixed guide. Using a common framing square, technical noticed that the fixed guide had come out of alignment. Once technical determined the issue was with the fixed guide, they were quickly able to assist with the adjustments and have the slitter operation working to customers specifications.

Another common question technical support might get “I just pulled my new brake out-of-the-box, and it seems really hard to unlock.” When we ship new brakes, we lock them very tightly to secure them for shipping and they require some pull to unlock for the first time. This is a normal situation, but feel free to contact technical if you require as…